Refund Policy

Paid subscriptions to CodeLens are billed and collected by Paddle.com Market Limited, our payment provider and Merchant of Record. Paddle's own checkout terms, shown to you at the time of purchase, govern the payment transaction itself. This page explains, in addition to that, when CodeLens will authorize a refund.

The free plan is never charged, so there is nothing to refund on it.

If you're purchasing a paid plan for the first time, you can request a full refund within 14 days of that first payment, for any reason, no questions asked. This guarantee applies once per customer, to your first paid subscription only.

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Once a renewal charge has been processed, it is generally non-refundable — the 14-day guarantee in Section 3 applies to your first payment, not to every renewal. If you no longer want the subscription, cancel before your next renewal date to avoid being charged again; you'll keep access until the end of the period you already paid for.

You can cancel anytime from your account settings. Cancelling stops future renewals but does not refund the current billing period — you keep full access until it ends, with no partial or prorated refund for the unused days, except where the 14-day guarantee above applies.

Outside of the 14-day window, we'll still issue a refund if:

• You were charged twice for the same billing period by mistake.
• A billing or technical error on our side caused an incorrect charge.
• The Service was unavailable to you for an extended period due to an outage on our end.
• The charge was unauthorized or fraudulent — in which case, also change your account credentials immediately.

These are evaluated case by case — contact us and we'll take a look.

Enterprise plans are billed per the specific agreement signed with that customer; refund terms there follow that agreement rather than this page.

Email billing@codelens.me with the email address on your account and the reason for the request, or use the receipt link Paddle emails you after every payment. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

See also our Terms of Service and Privacy Policy.